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© All Rights Reserved. ApplyBlast.com
Gorilla
Gorilla is seeking a Support Analyst to be the first point of contact for American customers, handling first response, triage, and issue resolution using knowledge bases, Zendesk, and AI tools. The role focuses on turning vague reports into reproducible cases, contributing to the knowledge base, and growing towards independent tier‑2 troubleshooting.
Gorilla offers Energy Margin Intelligence (EMI), a data-driven platform that connects commercial decisions, data, and teams to help energy retailers manage margins. EMI unifies commercial, operational, and trading data to give retailers visibility and control—to see, steer, protect, and grow their margin—across pricing, forecasting, and portfolio analysis. The solution helps retailers navigate challenging energy markets by enabling data-driven pricing, forecasting, and margin optimization. Gorilla positions itself as a partner for energy retailers seeking robust data processing and analytics to maximize margin.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Gorilla.
Gorilla didn’t post a salary, so this is our estimate from similar listings.
17% below the average for this role