Middesk
The Support Associate plays a central role in the Customer Experience team by ensuring customers find value in the product through answering questions and troubleshooting issues. This position involves handling customer inquiries autonomously, optimizing product usage via various communication channels, and contributing to internal and external documentation. The role requires close collaboration with cross-functional teams to implement new products and improve processes while serving as a voice for customers internally.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2019
Middesk is the business intelligence platform for verification, fraud, and credit risk, providing the infrastructure for business identity, KYB automation, fraud prevention, and underwriting. It aggregates data from 400+ government and authoritative sources and uses autonomous workflows and AI agents to accelerate onboarding decisions across banks, fintechs, lenders, and platforms. Middesk also offers business registration services and ongoing monitoring, enabling regulated industries to onboard customers faster and more safely.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Middesk.