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Technical Support Representative at Peek - ApplyBlast

Technical Support Representative

Peek

3 months ago

4.0 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Peek is hiring a Partner Support Representative to serve as the first line of defense for product questions and technical troubleshooting for its SaaS platform, PeekPro. This role involves resolving customer inquiries across phone, email, and helpdesk channels while representing the voice of customers internally to drive product improvements. The ideal candidate will work in a fast-paced, remote-first environment to help activity partners grow their businesses.

Responsibilities

Resolve customer inquiries across phone, email, and helpdesk channels
Craft timely instructional messages for product and technical queries
Represent customer feedback internally using Zendesk processes
Troubleshoot issues for non-tech-savvy operator partners
Maintain high customer satisfaction and performance metrics

Skills

About Peek

peek.com

Headquarters

San Francisco, California, United States

Company Size

51-200 employees

Founded

2011

View Profile

Peek is an online booking software and reservation system platform serving both tour/activity operators and consumers. Its business product, Peek Pro, helps experience operators process payments, manage reservations, market their business, and handle reviews, having powered over $7 billion in experiences. On the consumer side, Peek operates a marketplace of over 300,000 bookable tours and activities across popular destinations worldwide.