Support Automation Engineer I
Certn
About this role
Certn is seeking a Support Automation Engineer I to resolve technical support tickets by applying software engineering principles and AI-assisted technologies. The role involves diagnosing, debugging, and building automation solutions to improve customer support efficiency and quality. The position emphasizes collaboration with support, engineering, and product teams in a remote, fast-paced SaaS environment.
Skills
About Certn
certn.coCertn is a background screening platform designed to streamline the hiring process with modern, efficient technology. With its automated solutions, Certn allows businesses to conduct background checks in a fast and seamless manner, significantly reducing time-to-hire by up to 80%. The platform offers customizable integrations and a user-friendly experience, making it suitable for organizations of all sizes, from small businesses to large enterprises. Clients across diverse sectors rely on Certn for comprehensive screening services, including identity verification, criminal record checks, and employment verification.
Recent company news
G2I Evaluated the 8 Best Background Check Software for Reliable Hiring
Jul 17, 2025
Business WireCertn Background Screening Gets US $30M Boost with Support from Export Development Canada
Apr 20, 2023
PR NewswireCertn Acquires Credence to Extend Certn's Technology Leadership into New Markets
Jan 25, 2022
BetaKitCertn acquires European ID verification company Trustmatic
Nov 7, 2023
AI MagazineHow Certn uses AI to conduct real-time background checks
May 11, 2022
About Certn
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Certn.
Salary
$46k – $58k
per year