Support Coordinator NPS

The Patient Support Coordinator makes outbound and inbound calls to patients and caregivers to deliver scripted content regarding treatment journeys, brand messaging, and support resources for complex or rare diseases. The role involves triaging calls to Patient Navigators, managing multi-channel communications including chat and email, and maintaining accurate documentation while adhering to strict confidentiality protocols. Candidates must demonstrate strong communication skills, the ability to multitask in a fast-paced environment, and a learning mindset to handle stressful interactions with a calm demeanor.