Support Engineer (AI-First)

Hedra(3 days ago)

HybridFull TimeSenior$147,705 - $198,742 (estimated)Engineering

About this role

A Support Engineer (AI-First) at Hedra is responsible for designing, operating, and improving AI-powered customer support systems, handling complex escalations, and collaborating with engineering and product teams to enhance customer experience.

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Required Skills

Python
TypeScript
APIs
SupportOperations
LLM
Diagnostics
Automation
CustomerCommunication
IncidentResponse
Monitoring

About Hedra

www.hedra.com

Hedra is a cutting-edge multimodal AI content creation platform that simplifies the process of generating high-quality videos, images, and audio. With its intuitive interface, users can effortlessly produce engaging content in their personal AI studio. Hedra Studio incorporates advanced AI tools and features, such as live avatars, to enhance user interaction and creativity. Ideal for creators, marketers, and businesses, Hedra empowers users to transform their ideas into captivating content rapidly and efficiently.

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