Senior Manager - Customer Support, Asia Pacific Japan
Proofpoint(18 days ago)
About this role
Proofpoint is seeking a highly experienced Senior Manager for their Customer Support team. The role involves leading a high-performing technical support organization to deliver exceptional customer experiences and drive continuous improvement. It requires collaboration across departments and managing complex incident escalations.
Required Skills
- SupportOperations
- EscalationManagement
- Troubleshooting
- IncidentManagement
- CustomerCommunication
- SupportTools
- KnowledgeManagement
- DataAnalysis
- SupportLeadership
About Proofpoint
proofpoint.comProofpoint helps protect people, data and brands against cyber attacks. Offering compliance and cybersecurity solutions for email, web, cloud, and more.
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