Support Engineer (Contract)

Thesis is seeking a customer-obsessed Support Engineer to serve as the technical owner for existing clients, diagnosing problems, shipping fixes, and ensuring high-quality resolutions for live deployments. This hands-on role involves debugging across the full stack, implementing client-specific customizations, and collaborating directly with customers and the core engineering team. The position focuses on turning recurring issues into durable product improvements while maintaining strict adherence to HIPAA and security practices.