Support Engineer (German speaking)

Elastic(3 days ago)

RemoteFull TimeMedior$93,127 - $124,441 (estimated)Support

About this role

A Support Engineer at Elastic is part of the global, distributed Support team delivering expert, customer-centric technical assistance for the Elastic Search AI Platform to EMEA customers. The role focuses on enabling customer success through effective problem resolution, continuous improvement, and knowledge sharing across teams and regions.

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Required Skills

Technical Support
Customer Service
SQL
NoSQL
Search
SaaS
Distributed Systems
Linux
APIs
KCS

+6 more

About Elastic

elastic.co

Elastic is the Search AI company that delivers the Elastic Search AI Platform to help organizations find answers and drive outcomes from their data. Built on Elasticsearch and the Elastic Stack (Kibana, Beats, Logstash), it provides solutions for enterprise search, observability, security (SIEM), and analytics to search, analyze, and visualize logs, metrics, and other data in real time. Available as cloud-hosted and self-managed deployments, Elastic offers APIs, machine learning, vector search, and developer-friendly tools rooted in open-source technology. Customers use Elastic to accelerate time-to-insight, detect and investigate threats, troubleshoot applications, and build rich search experiences.