Customer Support Specialist - Dutch speaking
Tebi(2 months ago)
About this role
The Customer Support Specialist (Dutch speaking) at Tebi acts as the first line of support for merchants using Tebi’s Connected Restaurant Management System, providing fast and effective assistance through troubleshooting, product guidance, and issue resolution. The role requires strong problem-solving and communication skills, as well as collaboration with various internal teams to advocate for customer needs and improve the service experience. Key responsibilities include managing customer inquiries in a high-volume environment, owning escalations, and contributing to team knowledge for continuous improvement. Fluency in Dutch and English is required, along with a background in customer service.
Required Skills
- Customer Support
- Troubleshooting
- Product Knowledge
- Investigative Skills
- Critical Thinking
- Customer Service
- Problem-Solving
- Communication Skills
- Ticket Management
- Performance Metrics
+9 more
Qualifications
- Fluent in Dutch and English
About Tebi
www.tebi.comTebi is an all-in-one point-of-sale (POS) system designed to streamline hospitality businesses. It provides features such as reservations, QR ordering, inventory management, bookkeeping, and payment processing, allowing operators to manage multiple aspects of their business from a single platform. Tebi aims to simplify operations and enhance customer experiences in the hospitality industry by integrating various functionalities into one cohesive system.
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