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Support Engineer (L1/L2) — Developer Track | SaaS Startup at Offshore Launch - ApplyBlast

Support Engineer (L1/L2) — Developer Track | SaaS Startup

Offshore Launch

4 months ago

Remote

Full Time

Senior

0 applicants

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About this role

A Support Engineer at a growing SaaS platform in the nonprofit fundraising space is needed to own the L1 support queue, resolve bugs independently, and progressively take on deeper technical work as they build codebase familiarity.

Responsibilities

Own the L1 support queue (9am–1pm): triage, respond to, and resolve customer-facing technical issues independently
Handle L2 bug resolution: root cause analysis, fixes, and escalation judgment across the application and database layers
Navigate and debug an existing proprietary codebase you didn’t write — quickly and without extensive guidance
Shift into feature development and deeper technical work in the afternoons as ramp-up progresses
Communicate ticket status and blockers proactively — without waiting to be asked

Skills

About Offshore Launch

offshorelaunch.com

Headquarters

Austin, Texas, United States

Company Size

1-10 employees

Founded

2024

View Profile

Offshore Launch is a virtual assistant and offshore staffing company that sources elite talent from the Philippines to help local business owners — including farmers, ranchers, and tradespeople — offload administrative work and scale their operations. They combine AI-powered tools with career professionals and handle all HR responsibilities as the employer of record, including payroll, taxes, and benefits. Offshore Launch offers a structured 6-step hiring process, a lifetime replacement guarantee, and ongoing customer success support to deliver long-term staffing solutions.