Support Engineer

ALX Africa(2 months ago)

RemoteFull TimeMedior$78,916 - $106,077 (estimated)Customer Support

About this role

A Technical Support Engineer at ALX Africa serves as the technical liaison between customers, Product, and Engineering to improve product reliability and user outcomes. The role is embedded in the Customer Support team while partnering cross-functionally to support ALX’s mission of upskilling tech talent across Africa. The position operates primarily virtually across international time zones and emphasizes strong communication and continuous learning.

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Required Skills

Full-Stack
Frontend
Backend
APIs
Databases
Integrations
DevTools
Server Logs
Network Debugging
REST

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About ALX Africa

alxafrica.com

ALX (ALX Africa) is a tech training platform that helps young people build pathways to global tech careers. It delivers programs that teach in‑demand digital skills and provides access to international degrees, entrepreneurial support, and a lifelong peer and alumni community. ALX positions learners for employment and entrepreneurship by combining practical, industry‑aligned training with networks and pathways to opportunity across Africa and beyond.