AvePoint
The role provides Level 1 and Level 2 technical support to clients, acting as the primary contact for issue identification, troubleshooting, and resolution. It involves close collaboration with R&D and QA teams to replicate problems, communicate findings, and facilitate bug fixes while ensuring customer satisfaction and adherence to SLA commitments.
Headquarters
Jersey City, New Jersey, United States
Company Size
1001-5000 employees
Founded
2001
AvePoint provides a unified data protection platform that delivers enterprise-grade data security, backup, recovery, and governance across multi‑cloud and hybrid environments. Its solutions cover backup & restore, data governance and compliance, migration and risk management tailored for cloud services (including Microsoft 365) and on‑prem systems. Organizations use AvePoint to centralize data management, ensure regulatory compliance, and maintain business continuity at scale.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for AvePoint.
AvePoint didn’t post a salary, so this is our estimate from similar listings.
30% below the average for this role
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