Customer Experience Magazine
The Support Engineer provides technical support and IT operations assistance across China and international locations, focusing on Microsoft 365, Intune, endpoint management, ticketing, network monitoring, and incident escalation. The role requires strong problem‑solving abilities, excellent communication skills, and fluency in English and Mandarin Chinese while collaborating with cross‑regional teams.
Customer Experience Magazine (CXM) is a leading media platform dedicated to customer experience news, trends, insights, and resources. It covers Customer Experience, Employee Experience, and Digital Experience topics through articles, podcasts, industry reports, and events. CXM also organizes a range of awards programs, including the UK, International, and Gulf Customer Experience Awards, and hosts a large global CX community.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Customer Experience Magazine.
Customer Experience Magazine didn’t post a salary, so this is our estimate from similar listings.
6% below the average for this role