Support Lead, Settlements Assist
Shell Energy Operations Pty Ltd(24 days ago)
About this role
The Support Lead, Settlements Assist, oversees daily team performance and operational effectiveness within a settlement support environment. The role involves managing stakeholder escalations, guiding team members, and driving process improvements to enhance service quality and efficiency.
Required Skills
- Customer Support
- Process Improvement
- Team Leadership
- Workflow Monitoring
- Quality Assurance
- Stakeholder Management
- Coaching
- Problem Solving
- Scheduling
- Reporting
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