Team Lead, Claim Operations
Coaction Global(2 months ago)
About this role
The Claim Operations Team Leader at Coaction oversees a team of claim specialists, driving continuous process improvements and ensuring service level agreements are met. The role involves managing project timelines, developing training programs, and handling escalations to maintain high quality and customer satisfaction.
Required Skills
- Process Improvement
- Project Management
- Staff Training
- Performance Metrics
- Conflict Resolution
- Customer Escalation
- Workflow Design
- Team Leadership
- Quality Assurance
- Microsoft Office
+1 more
Qualifications
- College Degree
About Coaction Global
coactionspecialty.comCoaction creates unrivaled value for customers by exceeding expectations, accomplished through a unique performance culture and desire to succeed at uncommon challenges.
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