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Support Leader, Life Sciences at OpenAI - ApplyBlast

Support Leader, Life Sciences

OpenAI

3 months ago

4.5 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The role leads the support and escalation function for GPT‑Rosalind and OpenAI’s life sciences customers, handling complex technical cases, building intake flows, playbooks, and knowledge resources, and coordinating cross‑functional teams to resolve issues. It combines hands‑on customer support with the creation of scalable processes and operating models for bioscience‑focused AI product adoption.

Responsibilities

Own complex technical support cases for life sciences customers
Build intake flows, playbooks, and knowledge content
Coordinate cross‑functional escalations and handoffs
Develop automation to improve triage and case summarization
Define long‑term operating model and service levels for biosciences support

Skills

About OpenAI

openai.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2015

View Profile

OpenAI is an AI research and deployment company that develops advanced artificial intelligence models and products, including ChatGPT and APIs, to help people and organizations solve problems, create content, and build intelligent applications.