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Support Manager at Trimble - ApplyBlast

Support Manager

Trimble

1 month ago

3.9 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

The Support Manager will lead and unify a front-line support team across Canada and New Zealand, shaping operational excellence and elevating customer experiences. This role involves implementing ITIL-aligned practices, coaching team members, and driving continuous service improvements to enhance global customer satisfaction. The position requires managing daily resourcing, SLA monitoring, and performance tracking to ensure consistent service delivery across time zones.

Responsibilities

Lead and unify front-line support team across Canada and New Zealand
Implement ITIL-aligned support practices to optimize incident management and queue hygiene
Coach and develop support team members to raise operational output and accountability

Skills

About Trimble

trimble.com

Headquarters

Westminster, Colorado, United States

Company Size

10001+ employees

Founded

1978

View Profile

Trimble provides connected hardware and software solutions that bridge physical and digital workflows across construction, geospatial, transportation, and related industries. With a focus on precise positioning, 3D modeling, and data analytics, Trimble enables customers to design, build, map, and manage infrastructure and geographic data for improved efficiency and collaboration.