Support operations manager
Harman International(1 year ago)
About this role
The Shift Manager at HARMAN oversees the operational support of Ignite products hosted in cloud infrastructure for various customer projects. This role entails managing a Tier 2 support team, ensuring service quality and efficiency, and acting as the point of contact for escalations and team communication. The position is critical in maintaining operational excellence and customer satisfaction within a 24/7 service environment.
Required Skills
- Cloud Infrastructure
- ITIL
- Customer Support
- Vendor Management
- Operational Excellence
Qualifications
- B.Tech
- B.E
- M.Tech
- ITIL Certification
- PMP Certification
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