Support Operations Specialist - Client Support

The Support Operations Specialist – Client Support serves as the primary point of contact for clients using Onyx products and services, ensuring timely and professional communication across multiple regions and time zones. This role involves troubleshooting application issues, managing client interactions through Salesforce and Jira, and collaborating with internal teams to resolve service problems and enhance the overall client experience. The position requires maintaining accurate documentation, adhering to service level agreements, and proactively identifying opportunities to improve client performance and satisfaction.