Support Quality & Training Officer
Wave(23 days ago)
About this role
Support Quality & Training Officer at Wave focused on ensuring world-class customer experience by designing and delivering training, monitoring support quality, and improving team performance. The role is based in Senegal and contributes to Wave's mission of building accessible financial services across Africa.
Required Skills
- Training
- Quality Assurance
- Call Monitoring
- Policy Development
- Coaching
- Excel
- Reporting
- Performance Tracking
- Customer Satisfaction
- Communication
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
View more jobs at Wave →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Wave
Similar Jobs
Customer Support Advocate
Hootsuite(11 days ago)
Telesales Quality Assurance & Training
M-KOPA(26 days ago)
Senior Quality Assurance Officer (GDP)
myTomorrows(2 months ago)
Manager, Technical Support
Samsara Talent Attraction Opportunities(1 month ago)
Training & Quality Manager
Maven Clinic(6 months ago)
Call Quality Analyst Monitoring
Translation Empire(8 months ago)