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© All Rights Reserved. ApplyBlast.com
Wave
The Support Quality & Training Lead will manage a team of Support Quality & Training Officers to enhance customer service processes and ensure world-class customer experience. This role involves developing training materials, updating knowledge management systems, and creating analytical reports to link quality performance with customer satisfaction. The position requires strong leadership skills and a deep understanding of customer service operations to drive continuous improvement within the team.
Wave is a financial software company focused on small businesses and freelancers, offering integrated invoicing, online payments, accounting, receipt scanning, and payroll. Its core invoicing and accounting tools are free, while paid services like card/bank payment processing and payroll add advanced capabilities (direct deposit, tax handling where available). Wave emphasizes simple, small‑business‑friendly workflows and bank connectivity to streamline bookkeeping and cash‑flow management. Businesses pick Wave for its cost‑effective, all‑in‑one approach to managing money and financial reporting.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Wave.
Wave didn’t post a salary, so this is our estimate from similar listings.