Support Quality & Training Officer

Wave(24 days ago)

Bouaké, Côte d'Ivoire, Côte d'Ivoire, Vallée du Bandama, Côte d'IvoireOnsiteFull TimeMedior$71,535 - $96,426 (estimated)Customer Support

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About this role

Support Quality & Training Officer at Wave will join the Customer Support team in Bouaké to support the company’s mission of making Africa cashless. The role is embedded in an in-country operations team at a fast-growing fintech and focuses on ensuring high standards of customer experience and staff development. It reports into the Customer Support organization within a rapidly scaling company backed by major investors.

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Required Skills

Training Delivery
Quality Assurance
Call Monitoring
Coaching
Performance Tracking
Policy Writing
Data Management
Customer Service
Excel
Office Suite

Qualifications

Bachelor's Degree

About Wave

wave.com

Wave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.

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