Support Quality & Training Officer
Wave
About this role
The Support Quality & Training Officer at Wave is responsible for developing training materials, monitoring customer support quality, conducting training sessions, and ensuring high customer satisfaction. The role involves coaching support staff, evaluating performance, and maintaining adherence to quality standards in a fast-growing fintech environment focused on financial inclusion in Africa.
Skills
About Wave
wave.comWave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.
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About Wave
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Wave.
Salary
$92k – $123k
per year