Support Representative

Renewed Vision(1 year ago)

RemoteFull TimeMedior$99,150 - $132,281 (estimated)Customer Support

About this role

This role supports users of Renewed Vision software by providing friendly, high-quality assistance via email, chat, and scheduled phone/screen-share sessions. It is a weekday position with rotating weekend coverage based on location and team needs, focused on helping customers and resellers successfully use the company’s products. The position is suited to someone comfortable in production environments and passionate about educating users and solving problems.

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Required Skills

Technical Support
Customer Support
Troubleshooting
Email Support
Chat Support
Phone Support
Screen Sharing
Customer Training
Reseller Training
Documentation

+9 more

About Renewed Vision

renewedvision.com

Renewed Vision builds video presentation software for live production, worship services, broadcast and events. Their flagship products — ProPresenter, ProVideoServer, ProVideoPlayer and ProScoreboard — handle lyrics, slides, multi-screen video playback, server-based distribution and scoreboard graphics. The tools are designed to manage demanding, multi-display productions while remaining user-friendly for volunteers and staff, and they offer free trials. Renewed Vision is widely used by churches, production teams and event organizers who need reliable, feature-rich media playback and presentation control.