Technical Support Engineer-1
RingCentral
About this role
A Technical Customer Support Representative (Tier 1) at RingCentral is the primary frontline contact for customers using RingCentral’s VoIP services, focused on delivering timely technical assistance and maintaining customer satisfaction. The role interacts with customers across phone, chat, email and screen sharing while following company policies and performance standards. It typically operates within a BPO/KPO environment and may require night shift work.
Skills
Qualifications
About RingCentral
ringcentral.comRingCentral is a cloud communications company that provides business phone, messaging, video meetings, and contact center solutions. Its platform helps organizations manage enterprise communications and customer interactions through unified communications and collaboration software. RingCentral operates in the SaaS and cloud communications industry.
Recent company news
MarketBeatCapital World Investors Buys 2,031,861 Shares of RingCentral, Inc. $RNG
6 hours ago
StockStoryRingCentral, Wix, Braze, Guidewire Software, and Bandwidth Shares Skyrocket, What You Need To Know
2 weeks ago
TradingViewRingCentral, Inc. SEC 10-K Report
2 weeks ago
MSNRingCentral's cash flow hit a record and it's fueling bigger returns
5 days ago
CNBCBeaten-down software stocks RingCentral and Five9 rally as earnings quell some AI concerns
3 weeks ago
About RingCentral
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for RingCentral.
Salary
$62k – $83k
per year