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Support Services Analyst (Level 2) at Motorola Solutions - ApplyBlast

Support Services Analyst (Level 2)

Motorola Solutions

4 months ago

4.2 on Glassdoor

Remote

Full Time

Executive

0 applicants

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About this role

The Support Services Analyst (Level 2) at Motorola Solutions ensures timely and professional responses to customer requests while utilizing Noggin software for analysis, solution development, and configuration. This role involves resolving technical issues, maintaining product knowledge, and acting as an escalation point for the offshore support team. The analyst also collaborates with internal engineering and DevOps teams to meet SLA requirements and drive product improvements.

Responsibilities

Provide accurate and timely support to customers via phone, email, and chat
Analyze customer problems and develop effective workarounds using Noggin software
Maintain product knowledge and contribute to internal knowledge bases
Collaborate with engineering teams to resolve escalated technical issues
Document findings and convert customer terminology into internal systems

Skills

Qualifications

Bachelor's degree in business, commerce, information technology, or computer scienceMinimum 2 years of experience in support services and analysis

About Motorola Solutions

motorolasolutions.com

Headquarters

Chicago, Illinois, United States

Company Size

10001+ employees

Founded

1928

View Profile

Motorola Solutions is a leader in safety and security technology that unifies communications, video, and security solutions to protect people, property, and places. The company serves public safety agencies and businesses with products including mission-critical radios, command center software, video security systems, and managed services. Its integrated Safety & Security Ecosystem is designed to help communities and organizations prevent, respond to, and recover from critical incidents.