Support Services Specialist I (Help Desk)

The Support Services Specialist I (Help Desk) serves as the first point of contact for employees requiring technical assistance, diagnosing issues and providing clear solutions to ensure a positive user experience. This role involves responding to inquiries via phone, email, or ticketing systems while troubleshooting hardware, software, and networking problems. The specialist documents issues, tracks ticket status, and escalates complex matters to appropriate technical teams to maintain service quality.