Support Specialist 2

The Support Specialist 2 is a customer-focused technical professional who delivers responsive, high-quality support to Salvation Army staff. The role combines hands-on troubleshooting with clear, patient communication to resolve hardware, software, connectivity, and peripheral issues by phone, remotely and onsite. The Support Specialist 2 takes ownership of service requests, communication progress, and confirms resolution of the service request. The Support Specialist 2 also prepares and deploys equipment, performs repairs and installations, supports other IT teams, and shares technical knowledge with users and coworkers.