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Support Specialist, Technical at Restaurant365 - ApplyBlast

Support Specialist, Technical

Restaurant365

5 years ago

2.9 on Glassdoor

Irvine, California, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Support Specialist, Technical provides advanced technical support to Restaurant365 customers, troubleshooting configuration, workflow, and data-related issues within a complex SaaS/ERP environment. This role involves managing customer communications through tickets, live chat, and phone support while educating users on system functionality and best practices. The position requires strong technical aptitude and structured problem-solving skills to ensure business-critical restaurant operations run smoothly.

Responsibilities

Provide advanced technical support and troubleshoot configuration, workflow, and data-related issues
Manage customer communications through tickets, live chat, and outbound phone support
Diagnose issues and deliver accurate solutions while educating customers on system functionality

Skills

About Restaurant365

restaurant365.com

Headquarters

Irvine, California, United States

Company Size

501-1000 employees

Founded

2011

View Profile

Restaurant365 (R365) is a cloud-based enterprise management platform built specifically for restaurants and multi‑unit foodservice operators. The software unifies accounting, inventory and procurement, operations, and workforce management (scheduling, timekeeping, payroll) into a single system to streamline workflows and improve financial controls. R365 provides real‑time reporting and integrations with POS and vendor systems so operators can optimize costs, drive labor and food margin improvements, and scale consistent operations. Headquartered in Austin, TX, the platform targets multi‑unit and enterprise restaurant groups seeking to boost efficiency and profitability.