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Tier 1 Technical Support Specialist at SchoolMint - ApplyBlast

Tier 1 Technical Support Specialist

SchoolMint

1 month ago

3.4 on Glassdoor

Lafayette, Louisiana, United States

Hybrid

Full Time

Junior

0 applicants

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About this role

The Tier 1 Technical Support Specialist serves as the first point of contact for customers, handling inquiries via tickets, email, phone, and live chat. They diagnose and resolve technical issues within the Tier 1 scope, provide consultative guidance, and collaborate with higher‑level support teams when escalations are needed.

Responsibilities

Provide first‑line technical support and resolve Tier 1 issues
Diagnose and troubleshoot customer technical problems
Escalate complex issues and collaborate with cross‑functional teams

Skills

About SchoolMint

schoolmint.com

Headquarters

Lafayette, Louisiana, United States

Company Size

201-500 employees

Founded

2013

View Profile

SchoolMint is a SaaS provider focused on K–12 enrollment management, helping schools and districts attract and enroll more students through a unified platform. Its integrated suite streamlines applications, registrations, re-enrollments, school choice/lotteries, and family engagement while providing workflows and reporting to simplify district operations. School leaders and charter networks use SchoolMint to centralize enrollment processes, improve communication with families, and drive better enrollment outcomes. The company positions itself as “The Enrollment Company” dedicated to improving K–12 enrollment.