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Support Specialist at Replit - ApplyBlast

Support Specialist

Replit

9 days ago

4.0 on Glassdoor

Foster City, California, United States

Hybrid

Full Time

Medior

0 applicants

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About this role

The Support Specialist role at Replit involves assisting developers with account, billing, and product issues through support tickets while meeting performance targets. This position requires collaborating with the support team to communicate user feedback to product and engineering teams and maintaining the support knowledge base. The role also includes managing complex customer escalations and helping refine support processes as the company grows.

Responsibilities

Resolve customer account, billing, and product issues via support tickets
Manage escalated customer interactions and drive resolution across stakeholders
Maintain and contribute to the Support Team's Knowledge Base

Skills

About Replit

replit.com

Headquarters

Foster City, California, United States

Company Size

51-200 employees

Founded

2016

View Profile

Replit is an AI-powered platform that enables users to build and deploy web apps, mobile apps, and websites without any coding or setup required. Its AI Agent writes production-ready code, manages infrastructure, and supports collaborative multi-user development, while built-in services cover authentication, databases, hosting, and monitoring. Replit serves a broad range of users—from individual creators and founders to enterprise teams—with integrations, enterprise-grade security controls, and scalable full-stack infrastructure.