Support Team Lead - Identity & Access Management (IAM)

The Support Team Lead is responsible for the day-to-day management of operational support activities, ensuring incidents, service requests, and user queries are handled efficiently and within agreed service levels. The role focuses on queue management, workload prioritisation, work allocation, escalation management, and driving timely resolution of support issues across the team. This position prioritizes operational leadership and service management over deep technical administration of Identity and Access Management platforms.