Support Technician (202601)

PURVIS(29 days ago)

Middletown, RIOnsiteFull TimeMedior$75,358 - $101,351 (estimated)Technical Support

About this role

This role supports PURVIS Systems' Fire Station Alerting System through troubleshooting, maintenance, and repair activities. The position is part of a team that assembles finished products, performs system checkouts, and prepares devices for shipment. It also provides ongoing customer support for the deployed systems, including remote diagnostics and coordination with Tier 2 resources. The role requires strong communication and attention to detail to effectively support both internal teams and external clients.

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Required Skills

Troubleshooting
System Maintenance
Hardware Repair
Customer Support
Ticket Management
On-Call Support
Tier1 Support
System Upgrades
Peripheral Maintenance
Knowledge Base Documentation

+15 more

Qualifications

2+ Years IT Support Experience
AS in Information Technology
AS in Computer Science
AS in Related Field
Technical School in Electrical Support
Technical School in Electronic Support
FBI Criminal Background Check

About PURVIS

purvis.com

PURVIS Systems is a technology solutions partner that designs and delivers station alerting and mission-critical communications systems for federal and local governments, including 911 first responders and the Department of Defense. The company provides integrated hardware and software solutions, system integration, and lifecycle support to enable rapid, reliable alerting and improved situational awareness in emergency operations. PURVIS emphasizes secure, compliant, highly available systems backed by professional services and support to meet the needs of public safety and defense organizations.