Technical Services Representative (Remote - United States)

Nextech(1 month ago)

RemoteFull TimeMedior$90,362 - $120,844 (estimated)Technical Support

About this role

The Technical Services Specialist provides advanced technical services and support for all Nextech software products to meet client needs. The role focuses on handling escalated Tier 1 and Tier 2 technical incidents and delivering fee-based technical services. It requires close collaboration with Product Support and Development teams while ensuring compliance with HIPAA, ERISA, and other regulations. The position is fully remote and may involve occasional travel for team meetings or training.

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Required Skills

Technical Support
Ticket Management
Incident Troubleshooting
Software Upgrades
Customer Service
Client Communication
Knowledge Base Management
Documentation Creation
HL7 Integration
API Support

+10 more

Qualifications

Bachelor’s degree in MIS
Bachelor’s degree in related IT field

About Nextech

nextech.com

Nextech (Nextech AR Solutions) is a SaaS technology company that helps retailers, manufacturers, and e-commerce brands create and deliver 3D models and augmented reality (AR) product experiences to improve online shopping engagement. Its platform supports automated 3D content creation, AR product visualization, virtual showrooms and configurators that integrate with e‑commerce systems to boost conversions and reduce returns. Nextech combines embeddable viewers, APIs and analytics—often leveraging AI and computer-vision tools—to scale immersive, shoppable experiences across web and mobile.