Support Technician I

The Support Technician I provides frontline technical assistance to end users in a fast-paced corporate environment, troubleshooting hardware and software issues and resolving service requests to maintain user productivity. This role involves collaborating with IT team members to escalate complex problems, contributing to knowledge base documentation, and upholding high standards of customer care. The position requires a strong orientation towards customer service and foundational knowledge of computer hardware, operating systems, and commonly used software applications.