Support Technician - Night Shift

Lightedge(1 month ago)

Chaska, MNOnsiteFull TimeMedior$76,876 - $103,534 (estimated)Information Technology

About this role

The Support Technician provides first-line administration and troubleshooting for inbound customer requests related to Lightedge managed services and internal IT infrastructure. This role spans multiple infrastructure platforms, including virtualization, networking, storage, and backup and recovery. The position collaborates closely with the Triage and Support Supervisor and other departments to ensure high service availability and a strong customer experience. It is suited for someone seeking to grow their technical knowledge in a rapidly evolving environment.

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Required Skills

Technical Support
System Administration
Network Administration
Customer Service
Troubleshooting
Virtualization
Server Hardware
LAN/WAN Networking
Firewall Management
Web Services

+13 more

Qualifications

3-5 years Technical Support Experience

About Lightedge

lightedge.com

Lightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.