Triage Technician
Lightedge(20 days ago)
About this role
The Triage Technician is responsible for being the first responder for inbound customer requests and system alerts, efficiently managing the ticket queue and phone systems. This motivated individual plays a key role in routing escalations to appropriate technical resources while collaborating with various departments to ensure outstanding customer experience.
Required Skills
- Customer Service
- Technical Support
- Problem Solving
- Communication
- Teamwork
Qualifications
- High School Diploma
About Lightedge
lightedge.comLightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.
Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Lightedge
Similar Jobs
Inbound Sales Representative
Barkbus(2 months ago)
Frontline Support Specialist (Contract Position)
Heard(20 days ago)
Administrative & Operations Support
Salient(28 days ago)
CGA Triage Coordinator
Oscar Health(22 days ago)
Sales Consultant (Inbound)
Shell Energy Operations Pty Ltd(8 months ago)
German Sales Developers- Barcelona, Spain
Cross Border Talents(4 years ago)