Support Technician

Lightedge(5 months ago)

Des Moines, IAOnsiteFull TimeMedior$74,577 - $100,645 (estimated)IT Support

About this role

The Support Technician provides initial administration and troubleshooting for inbound customer requests related to Lightedge managed services and internal IT infrastructure. The role spans multiple infrastructure platforms including virtualization, networking, storage, backup, and firewalls. It involves close collaboration with the Triage and Support Supervisor and other departments, as well as direct customer interaction via phone, in person, and online channels. The position is based in Des Moines, Iowa and offers opportunities to continually expand technical knowledge in a rapidly growing environment.

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Required Skills

Technical Support
System Administration
Networking
Virtualization
Hardware Installation
Cloud Infrastructure
Network Management
Firewall Management
SAN Storage
Backup Management

+38 more

About Lightedge

lightedge.com

Lightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.