System & Defect Management (She/He/They)
Capco(4 days ago)
About this role
Capco Poland is recruiting a System & Defect Management SME focused on ITSM to establish an end-to-end incident, problem, and defect operating model for banking clients. The role aims to install best practices, create a single source of truth for incidents and knowledge, and drive systemic improvements across delivery and operations. The position is based in Warsaw with a hybrid working arrangement.
Required Skills
- Incident Management
- Problem Management
- Defect Management
- ITSM
- ServiceNow
- Jira
- Confluence
- Knowledge Management
- RCA
- SDLC
+6 more
Qualifications
- ITIL v4
- ServiceNow Certification
- Jira Service Management Certification
About Capco
capco.comCapco is a global management and technology consultancy focused on the financial services and energy sectors. It helps banks, insurers, capital markets firms, payments businesses and energy companies with digital transformation, strategy, technology delivery, data & analytics, risk & compliance, and cybersecurity. Capco combines consulting and engineering capabilities to design and implement end-to-end solutions across digital, cloud and core systems. The firm operates internationally and is part of the Wipro group, extending its scale and technology reach.
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