System Support Analyst
IQVIA(1 month ago)
About this role
This role provides customer and technical support in a healthcare support center environment, assisting end users by clarifying needs and helping resolve service issues. The position focuses on ensuring high customer satisfaction through accurate documentation and adherence to service procedures within a structured support operation at IQVIA.
Required Skills
- Customer Support
- Technical Support
- Call Logging
- Ticket Management
- Escalation Management
- Requirements Gathering
- Service Level Agreements
- Clinical Terminology
- English Communication
- Multitasking
+2 more
Qualifications
- BSN
About IQVIA
iqvia.comIQVIA is a leading global provider of data, technology, and advanced analytics focused on transforming healthcare and life sciences. The company empowers organizations to accelerate innovation, enhance patient outcomes, and expedite the market introduction of new treatments through comprehensive healthcare analytics and real-world evidence. With a commitment to Human Data Science, IQVIA combines its extensive expertise with innovative technology to improve health outcomes worldwide.
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