IT Support Analyst
RSM US LLP(2 months ago)
About this role
The Service Desk Analyst at RSM is a first-line IT support role within the Service Desk team, serving internal users by resolving issues and answering questions related to technology systems and applications. The position focuses on providing help through phone and email, with structured escalation to higher support tiers when needed. It also operates within RSM’s professional services environment supporting a global middle-market client-focused organization.
Required Skills
- Technical Support
- Help Desk
- Incident Management
- Call Tracking
- Knowledge Base
- Escalation Management
- Windows
- LAN/WAN
- Network Connectivity
- Hardware Support
+6 more
Qualifications
- Associate’s Degree in Information Systems
- Associate’s Degree in Business
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