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System Support Specialist Sr - Print IT at Dow Jones - ApplyBlast

System Support Specialist Sr - Print IT

Dow Jones

4 months ago

3.5 on Glassdoor

Princeton, NJ

Hybrid

Full Time

Junior

0 applicants

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About this role

A Technical Support Specialist in the Dow Jones Print Business Operations Group provides high-level phone, chat, and email support for Dow Jones Integration & Destination products, including WSJ, Barron's, and MarketWatch. The role serves as a liaison for integrators during installations, troubleshoots technical issues, and ensures procedures are followed to deliver superior customer service. Based in the NJ office, the position involves collaboration with cross-functional teams such as Product, Sales, and Advertising to resolve customer escalations.

Responsibilities

Provide phone, chat, and email support for customer issues
Act as liaison for integrators during product installations
Troubleshoot and resolve technical issues with Dow Jones products
Investigate and analyze problems to escalate to product management
Communicate best practices to customers using respective products

Skills

Qualifications

2+ years of application support experienceExperience with .NET Core C# languageKnowledge of IP networking and protocols

About Dow Jones

dowjones.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

1882

View Profile

Dow Jones publishes the world’s most trusted business news and financial information in a variety of media. It delivers breaking news, exclusive insights, expert commentary and personal finance strategies.