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ASM Research
The ITSM Functional Analyst role focuses on aligning IT service management processes and tooling with ITIL best practices to enhance service quality and consistency. This position involves analyzing, designing, and configuring ITSM platform workflows for incident, problem, change, and request management while partnering with operations teams to standardize procedures. The role also includes developing documentation, facilitating process workshops, and producing reporting and dashboards to provide leadership with actionable insights into service performance.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ASM Research.
ASM Research didn’t post a salary, so this is our estimate from similar listings.
27% below the average for this role