Systems Support Analyst

The Systems Support Analyst is an IT professional responsible for analyzing, designing, and improving systems, automation, and security controls to ensure the organization's technology environment remains reliable and secure. This role serves as the Tier 3 escalation point for the help desk team and acts as a technical lead on IT projects, applying independent judgment to diagnose complex problems and implement solutions. The position also involves mentoring lower-level technicians, managing security remediation, and providing technical input on various IT initiatives.