Tactical Analyst
Global Payments(2 years ago)
Vertis North, Quezon City, PhilippinesOnsiteFull TimeMedior$62,455 - $85,012 (estimated)Customer Service
Apply NowAbout this role
Workforce Scheduling Analyst role at Global Payments focused on supporting call-center operations through forecasting staffing requirements and maintaining scheduling systems. The position centers on producing operational reports and data to inform resource planning and to help ensure service level targets are met.
Required Skills
- Forecasting
- Scheduling
- Workforce Management
- Call Center
- Reporting
- Data Analysis
- Excel
- Access
- IEX
- Avaya
+1 more
Qualifications
- High School Diploma or Equivalent