Workforce Management Analyst
Alcon(9 days ago)
About this role
A Workforce Management Analyst at Alcon supports the call center operations by monitoring, forecasting, and scheduling staff to ensure optimal service levels. The role involves using workforce management tools, generating reports, and collaborating with leadership to meet daily and weekly call center goals.
Required Skills
- Workforce Management
- Forecasting
- Scheduling
- Call Center
- Reporting
- Genesys PureCloud
About Alcon
alcon.comOur mission is to provide innovative vision products that enhance quality of life by helping people see better. From vision research to eye health, learn more at Alcon.com.
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