Talent Connect TIKTOK - Cebu - J Centre 2025

Philip Morris International(1 year ago)

Cebu, PhilippinesOnsiteFull TimeJunior$50,985 - $68,823 (estimated)Customer Support

About this role

The Customer Support Associate I at TikTok (Talent Connect) handles customer interactions via inbound/outbound calls and online channels to provide support and resolve routine product or service issues. The role focuses on meeting contractual service levels, maintaining accurate account records, and escalating more complex inquiries to senior staff.

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Required Skills

Customer Service
Call Handling
Inbound Calls
Outbound Calls
Online Support
Empathy
Communication
PC Knowledge
Multitasking
Attention To Detail

+3 more

Qualifications

High School Diploma
Two Years College

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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