Team Coach, Driver Onboarding
Domino Data Lab(6 days ago)
About this role
The SCC Team Coach at Lyft supports operations and drives customer-facing teams to deliver exceptional customer outcomes by monitoring agents, analyzing tickets and data, and supporting projects and initiatives. The coach becomes a subject matter expert for a customer segment and identifies improvements to policies, processes, and training to uplevel agent and customer experience. This role partners closely with leadership and cross-functional teams to implement short- and long-term solutions and ensure consistent service quality.
Required Skills
- Customer Support
- Data Analysis
- Root Cause Analysis
- Quality Audits
- Process Improvement
- Coaching
- Training
- Ticketing
- Communication
- JIRA
+3 more
About Domino Data Lab
careerpuck.comPuck (Careerpuck) is a talent discovery platform that helps companies "find your people" by surfacing curated candidate and team profiles. It focuses on improving candidate quality and cutting through sourcing noise with features like exploreable team profiles and daily highlights. Puck offers an app and paid plans for hiring teams and recruiters, delivering candidate insights and streamlined workflows. Teams use it to speed sourcing and make higher‑confidence hiring decisions.