Customer Service Team Lead, Medicare Advantage
Brigham and Women(1 month ago)
About this role
Responsible for overseeing a team of customer service representatives for Mass General Brigham Health Plan, ensuring delivery of high-quality service and a positive customer experience. The role involves managing team performance, handling escalated inquiries, and supporting continuous improvement of service processes. It supports the organization's mission of patient care, research, teaching, and community service.
Required Skills
- Team Leadership
- Escalation Management
- Coaching
- Quality Assurance
- Communication
- Problem Solving
- Conflict Resolution
- Organization
Qualifications
- Some High School
- Bachelor's Degree Preferred
About Brigham and Women
brighamandwomens.orgBrigham and Women’s Hospital is one of the top hospitals in America with more than 790 beds, and a premier teaching hospital of Harvard Medical School. Learn more.
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